Having initially started my house-selling journey with another estate agent in late 2024, I accepted an offer on my property in early 2025. Around that time, I viewed a property being marketed by Right at Home and made an immediate offer. Unfortunately, that purchase wasn't meant to be, as I later lost my buyer and the chain fell apart.
Despite that, I was incredibly impressed by the service I received from Right at Home. The attention to detail, professionalism, and friendly approach of the team left a lasting impression and ultimately led me to instruct them to sell my own property.
From the outset, the marketing was excellent. The professional photographs were fantastic, and the listing showcased my home brilliantly across Rightmove, social media, and other marketing channels. They generated strong interest and arranged numerous viewings.
One aspect that really stood out was their communication. After every viewing, they contacted me to discuss the conversations they had with potential buyers and provide their initial thoughts. They were also meticulous in following up for detailed feedback, which kept me fully informed throughout the process. Their efforts resulted in multiple offers, and they did a fantastic job negotiating on my behalf to achieve the best possible outcome before we accepted an offer.
The support didn't stop there. Throughout the sales progression process, they worked tirelessly to keep the chain moving and regularly chased all parties involved. I particularly appreciated their honest and straightforward approach. When it came to agreeing exchange and completion dates, they weren't afraid to have frank conversations to ensure expectations were clear and everyone remained on the same page.
Interestingly, I also ended up purchasing a property through Right at Home. The viewing process was excellent, and the team were knowledgeable when discussing the property's value and providing comparisons with similar homes. This gave me confidence that I was making the right decision.
If I had one area for improvement, it would be communication around completion timescales earlier on. I had initially indicated that a completion date of late July or early August would be ideal, and it wasn't until later in the process that it became apparent completion would need to take place on 24 July. I did feel a little rushed by this, although I appreciate that coordinating multiple parties within a chain is never straightforward and often requires compromise.
Overall, every member of the team I dealt with was helpful, friendly, approachable, and genuinely invested in making the process as smooth as possible. We completed on 24 July as planned, collected the keys to our new home, and were even greeted with a lovely welcome box, which was a thoughtful touch.
I would have no hesitation in recommending Right at Home to anyone looking to buy or sell a property. In fact, I have already recommended them to friends, one of whom has since instructed them to sell their home. If I ever move again in the future, Right at Home would be my first choice.
Thank you to everyone involved for helping make what can be a stressful process feel much easier.
